For Immediate Release: HCD International Celebrates 34 Years
Celebrating 34 Years Powering Quality Improvement and Delivering Service Excellence for Transformational Healthcare
Written by HCDI Communications
“As the healthcare quality landscape evolves, HCD International’s engagement strategy evolves with it.” – Jean Drummond, President and CEO
For 34 years, HCD International 
(HCDI) has championed one unwavering belief: everyone deserves high-quality healthcare, especially those hardest to reach. No one’s background or zip code should determine their ability to access care and achieve positive health outcomes.
“On April 19th, we celebrate 34 years of impacting the health and lives of those most in need,” proclaims Jean Drummond, President and CEO, of HCDI.
Jean Drummond’s journey as a Physician Assistant in a medically underserved Washington, D.C. neighborhood ignited her commitment to preventive care. She witnessed firsthand how early intervention transforms lives and strengthens communities.
“Supporting access to quality care doesn’t just improve health—it cuts costs,” Drummond emphasizes. “Preventive services reduce the need for costly hospital admissions, advanced treatments, and chronic disease interventions. Primary care visits act as the first—and often best—line of defense.”
HCDI’s engagement experts know that promoting preventive care requires more than a one-size-fits-all approach. That’s why they combine advanced data analytics with personalized, boots-on-the-ground engagement strategies to build healthier communities nationwide.
In 2024, HCDI launched their Advanced Integrated Matrix (A.I.M.), a game-changing performance dashboard for health plans. This Software-as-a-Service (SaaS) solution transforms complex data sets into intuitive visual dashboards, unlocking actionable insights for strategic interventions.
“A.I.M. dashboards bring data to life,” says Raj Patel, HCDI’s Director of Population Health Data Analytics. “They help health plans uncover stories hidden in the numbers—stories that guide precise, measurable actions and drive continuous improvement.”
But data alone isn’t enough. Drummond insists health plans must listen to their members, especially if they want to truly engage them.
“Quantitative data shows you the ‘what,’ but only your members can tell you the ‘why,’” she explains. “To engage members meaningfully, health plans must actively listen to their voices and experiences.”
Whether closing HEDIS gaps, addressing health-related social needs, deploying cutting-edge data tools, or engaging members via phone or face-to-face through our diverse team of trained Community Health Workers (CHWs), HCDI delivers full-spectrum solutions that improve health outcomes and reduce costs.
Experience the HCDI impact. Visit www.hcdi.com or contact us directly at info@hcdi.com.
